Montague Lodge Guest House
Sheringham, NR26
On Monday evening (20th August), I rang the Montague Lodge Guest House in Montague Road, Sheringham and booked a double room for the nights of 24th, 25th and 26th August. As agreed with the proprietor, I posted a cheque for £20 the next morning to cover the deposit for the booking.
We arrived home from work this evening to find my letter and cheque returned to us with a note scribbled on the bottom of my letter to say that “owing to a late confirmation I am unable to take you for this weekend”.
As you can imagine, it has proved impossible to find alternative accommodation at such short notice and on the Bank Holiday weekend. My husband rang the guesthouse for an explanation as to why they had not telephoned us sooner as I had given them our telephone number and it was also on my letter. He had the phone put down while he was speaking.
I would very much like to take this matter further as it has caused us great inconvenience and expense, including a wasted day’s holiday taken from our places of employment.
To this end, are you able to advise us of any steps we can take to deter this establishment from repeating this unfortunate practice, which I am sure you will agree, also brings into question the hospitality of the local tourist industry.
We have written a letter of complaint to the local Tourist Information Centre.
http://www.clik2complaints.co.uk/
