Complaints: Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind
2007-07-06
A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals – hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.
I arrived in Chicago, rented my car, and drove to the hotel, arriving about 1am. The clerk at the front desk informed me that the machine to make keys for the rooms was broken, but that he could let me into the room and I could get a key in the morning. This raised some suspicions, but it was 1am, I was tired, and had to work the next day, so I said fine…
The next morning, the day clerk – who I later learned was the manager – said that the machine was still broken, and that I would be able to get a key that night.
As it happened, some family members happened to be visiting Chicago at the same time,…
